OuR PRIVACY POLICY

1. Information We Collect

a. Information You Provide to Us

When you submit a request through our contact or quote form, or otherwise communicate with us, we may collect:

• Name

• Phone number

• Email address

• Property address

• Details about the service you're requesting (e.g., type of damage, mold concern, water intrusion)

• Insurance information you choose to share (e.g., insurance carrier, claim number), if applicable

• Any other information you voluntarily provide in your message

b. Information We Collect Automatically

When you visit our Site, our web hosting provider may automatically log limited technical information, such as your IP address, browser type, device type, and pages visited. We do not currently use analytics or advertising tracking tools (such as Google Analytics or Facebook Pixel) on this Site. If that changes, we will update this Policy accordingly.

c. Information Collected During Service

If you become a client, we may collect additional information in the course of providing services, including property inspection details, photos/documentation of damage, psychrometric and moisture readings, and communications with insurance adjusters or property managers involved in your claim.

2. How We Use Your Information

We use the information we collect to:

• Respond to requests and inquiries

• Schedule and perform inspections, mitigation, and remediation services

• Prepare inspection reports, estimates, and documentation for insurance claims

• Communicate with you, your property manager, or your insurance adjust

• er about your project

• Maintain business records as required for licensing, insurance, and legal compliance

• Improve our services and Site

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

• Insurance carriers and adjusters — when you request that we coordinate with your insurance claim (e.g., our insurance partners such as Capital Insurance Group, or your own carrier)

• Property managers or property owners — when the service relates to a tenant-occupied or managed property and coordination is necessary

• Subcontractors or service partners — only as needed to complete the work you've requested

• Legal or regulatory authorities — if required by law, subpoena, or to protect our legal rights

We do not share your information with third parties for their own marketing purposes.

4. Data Retention

We retain client and project information, including inspection reports and correspondence, for as long as reasonably necessary to fulfill the purposes described in this Policy, satisfy legal, insurance, or licensing recordkeeping requirements, and resolve any disputes.

5. Your Privacy Rights (California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

• Know what personal information we have collected about you

• Request deletion of your personal information (subject to legal/business recordkeeping exceptions)

• Opt out of the sale or sharing of personal information (we do not sell personal information)

• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information in Section 8 below.

Note: Whether the full CCPA applies to your business depends on revenue and data-volume thresholds — worth confirming with an attorney or accountant so this section can be finalized precisely.

6. Data Security

We take reasonable administrative and technical measures to protect the information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Site and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Greenshield Solutions Inc. Phone: 209-641-4065 Email: info@greenshieldsolutionsinc.com Website: www.greenshieldsolutionsinc.com License #1147498

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.